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Telehealth Optometry in Vancouver, BC

Telehealth Optometrist in Vancouver, BC

Sometimes you need an expert eye doctor's advice without leaving home. Lucent Family Eye Care offers secure telehealth optometry visits, so Vancouver patients can connect with a Doctor of Optometry from their laptop or phone. TeleHealth is ideal for follow-ups, minor concerns, prescription questions, and deciding whether you need an in-person exam.

What Is Telehealth Optometry?

TeleHealth optometry is a secure video or phone appointment with a licensed Doctor of Optometry. You can discuss symptoms, share photos when needed, and receive guidance or a plan without needing to travel. It is not a replacement for a comprehensive eye exam, but is an excellent tool for specific concerns.

What Can Be Handled by Telehealth?

TeleHealth is well-suited for contact lens follow-ups, dry eye check-ins, post-appointment questions, mild symptoms, triage of possible eye emergencies, medication refill discussions for eye drops, and advice on whether an in-person visit is required. For a wide range of concerns, a ten-minute virtual visit saves a trip.

What Conditions Require an In-Person Exam Instead?

Comprehensive eye exams, new prescriptions, contact lens fittings, eye pressure measurement, retinal imaging, eye disease monitoring, and most eye emergencies require an in-person visit. If you start with telehealth and we determine an in-person visit is needed, we will book you in as soon as possible.

How Do I Book a Telehealth Appointment?

You can request a telehealth visit by calling 604 777 7579 or using our online booking page. Our team will send you a secure video link ahead of your scheduled time along with guidance on how to prepare.

Is Telehealth Optometry Covered by Insurance?

Coverage for telehealth optometry varies by plan. Many extended health insurers in British Columbia now reimburse virtual optometry visits. Our team will confirm your coverage in advance and provide documentation for your claim.

Is Telehealth Optometry Safe and Private?

Yes. We use encrypted telehealth platforms that comply with British Columbia privacy legislation. Your visit is confidential, and the same professional standards apply as an in-person visit.

Can You Prescribe Medication by Telehealth?

In appropriate cases, a Doctor of Optometry can prescribe certain eye medications during a telehealth visit. If the concern requires hands-on examination or imaging first, we will arrange a quick in-clinic visit rather than prescribing without enough information.

Proudly Serving Patients Across Vancouver and the Lower Mainland

Lucent Family Eye Care is a trusted optometrist and eye clinic serving patients from across Vancouver and the surrounding communities. We welcome families from Marpole, Oakridge, Kerrisdale, South Vancouver, Shaughnessy, Dunbar, Kitsilano, Downtown Vancouver, the West End, Richmond, and Burnaby who are looking for an expert Doctor of Optometry close to home. Whether you are visiting from South Vancouver for a comprehensive eye exam, driving in from Kitsilano for dry eye treatment, bringing your child from Kerrisdale for a pediatric eye exam, or stopping by from Downtown Vancouver for designer eyewear, our Vancouver eye clinic is easy to reach and built around your family’s vision needs.

Your Questions, Answered By Our Eye Doctor

Q: What is a Telehealth consultation?

A private, secure, HIPAA-compliant and easy to use virtual visit—from the comfort of your own home – with your eye doctor.

Q: What is essential or emergent eye care?
Emergent or essential eye care deals with eye emergencies and other urgent eye issues such as:

  • Eye infection, blurred vision, loss of vision, itching eyes, red eye, pink eye, scratched eye, stye and irritation
  • Follow up visits for contact lens, dry eye, post-op and more
  • Remote monitoring of conditions

Q: How do I request a Telehealth consultation?
Choose any one of of the following:

  • Call us at 604-777-7577
  • Email us at info@lucenteyecare.com
    Note: All we need is your name, phone number and email address, and a brief description of the issue you are experiencing

Q: What are we unable to do via Telehealth?
We are unable to:

  • Conduct a routine eye exam
  • Perform a contact lens fitting

Q: What happens after I request a Telehealth consultation?
We will reach out to you directly to learn more about your condition and determine if a Telehealth consultation is the right step. If it is the right step, we will collect your insurance and payment information, and then set up the date and time of your Telehealth consultation.

Q: How does the Telehealth technology work?
A smartphone with a camera is required for your consultation with us. We will send you an email containing your appointment information and instructions on how to access your Telehealth consultation.